Privacy Policy

FIRSTCAR LTD PRIVACY POLICY is owned by Firstcar Ltd. Mount Manor House, 16 The Mount, Guildford, Surrey. GU2 4HN (company number 05032747). By using The Honest Truth website you are accepting and consenting to the practices described in this Privacy Policy.

FirstCar takes the protection of our user’s data very seriously. The statement below details our practises surrounding the use of data and the measures taken to protect and secure collected data.

FirstCar is the data controller for the services and your personal data. If you have any queries relating to our use of your personal data or any other data protection issues, please contact our Data Protection Officer James Evans on

What information do we collect?

Driving Instructors

We collect personal information about you including:

Your name, contact details, other registration or profile information and reporting information about your use of The Honest Truth.

Documentation provided to us by you.
Details required in order to collect any fees as relevant.
Location data shared as part of learners lesson reports.

Learner Drivers

We collect personal information about you including:

Your name, address, other contact details, where you are in your driving journey. This information is collected via registration forms (including Facebook), checklists or other forms.
Through the Facebook integration we capture your email address, first name and last name.
We do not store credit card details nor do we share customer details with any 3rd parties.


Cookies information as set out in the ‘Use of cookies’ policy below.
All other data that you choose to provide to us.


If you contact us, we may keep a record of that correspondence.
Details about the device you use to access The Honest Truth, which may include your IP address or other unique device identifiers.
Cookies information as set out in the ‘Use of cookies’ policy below.
All other data that you choose to provide to us and any other information provided by you pursuant to your use of The Honest Truth.

Informing you of offers and services which may be of interest

We would like to keep you updated by phone, e-mail or text of other products and services which we feel you may benefit from e.g. buying your first car.
We will keep you updated with relevant news, advice, special offers and services from selected third parties by email and other forms of communication if you have given us permission to do so.
You can ask us to stop passing your information to third parties for marketing purposes at any time, by emailing us at

We may disclose information about you in connection with legal proceedings or potential legal proceedings or if otherwise permitted to do so by law.

Passing on information about you

Please be aware that by using our services you are consenting to us disclosing your personal information to:The Financial Services Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;
If your membership is funded by a third party then we will at times provide your  contact details so they may make contact with you with our permission for legitimate purposes. Other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent for example our email marketing provider.

Third party providers and data privacy

In some cases you will be redirected to a third party site to continue your request. Please review our partners’ privacy policy for full terms and conditions before transacting on their site.
We have no responsibility for the uses to which a third party site puts your personal information once you have given your data to that company.

Use of cookies

Like many websites we receive ‘automatic information’ through cookies. We use this information to provide a personalised experience on our site and a better service tailored to suit you.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. Cookies from The Honest Truth website are safe and allow us to personalise our site for each user.

The main purpose of our cookies is to identify you when you visit our website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page.

Cookies help us to remember who you are and what your preferences are. Next time you return, we can fill in any questions that you have already answered. The more you tell us about yourself, the more we can help to find information or products you want.

You can disable cookies – simply go to the help menu on your browser bar to find out how. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. If you do not accept incoming cookies then the performance of our website on your system will not be to full standard or our website may not serve at all.

Transferring your information abroad

Information supplied by you to us will only be transferred abroad by us or our agents for the purpose of performing contractual obligations to you, or when you have given your prior consent to such transfer.

Your Rights

You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We may charge you a fee for a copy of such information.

Amending details

You may opt out of receiving any communication from The Honest Truth at any time. Please contact us at or write to Privacy Policy, Mount Manor House, 16 The Mount, Guildford, Surrey. GU2 4HN to request any of the above. We may keep the data you have given us for the purposes of maintaining our ‘opted out’ files. You have the right to view the data we hold on you.

Notices and Revisions (changes to privacy policy)

Services offered by First Car are subject to change and our privacy policy and terms and conditions will change accordingly. You should check our website regularly for any updates to our site terms. Our privacy policy is here to protect our customers and will not be purposely changed to contradict this.

If you have any queries regarding our privacy policy, please contact us by email at or write to Privacy Policy, Mount Manor House, 16 The Mount, Guildford, Surrey. GU2 4HN